Name: Todd Orlich
Title: General Manager
Company, city: Montage Beverly Hills; Beverly Hills, Calif.
Number of employees: 470
Recent project: Ongoing back-of-house upgrades, including renovated staff locker rooms and an improved employee dining area. We are also piloting an in-room technology initiative that began testing in February to enhance guest convenience and connectivity.
First job: Dishwasher at Loews Ventana Canyon
Little-known fact about you: I played the trumpet and for a time considered pursuing it professionally.
Your Business
Essential business philosophy: Lead from the ground up. The associate experience sets the tone for the entire property—when employees are engaged and supported, guests notice. My approach is to hire carefully, provide thorough training, inspire the team, and equip staff with the tools they need to succeed.
Best way to keep a competitive edge: Prioritize recruiting and retention, stay informed about industry trends and predictive data, and cultivate genuine care for guests. Repeat business is driven by thoughtful service and consistent quality.
Yardstick of success: We track secure guest score to gauge likelihood of return visits, overall guest satisfaction, associate satisfaction, and repeat patronage, particularly in our food and beverage outlets.
Todd Orlich as a Traveler
Most important item when traveling: My iPad—essential for staying connected, organized, and informed on the road.
How I spend time on board: Watching TV and movies or reading to relax between meetings and flights.
Favorite restaurant in the world: Scarpetta’s modern Italian cuisine at Montage Beverly Hills—contemporary, authentic, and consistently excellent.
Favorite destination: Anywhere with family; most recently New York City.
About Montage Beverly Hills
What business travelers can expect
Business travelers value Montage Beverly Hills for its prime location in the heart of Beverly Hills and the convenience that brings. Our staff and guest relations team consistently receive high marks for attentive, professional service. The new in-room technology rollout will further benefit business guests by expanding international programming, enabling seamless connectivity with personal devices like iPads, and adding Smart TV and DVR capabilities. The overall promise is a convenient, efficient, and low-stress hotel experience.
What makes Montage Beverly Hills suites unique
Frequent travelers appreciate the generous space and privacy our suites provide. They feature calming garden views and, importantly for Los Angeles guests who value discretion, private entrance options that deliver an exclusive experience.
Dining and amenities on-site
Montage Beverly Hills offers a variety of dining experiences anchored by Scarpetta, which serves modern Italian cuisine that balances experimentation with authenticity and draws crowds for its popular happy hour. Guests can also enjoy rooftop dining, a lively bar scene, and comprehensive in-room dining options. Our spa and fitness offerings are standout amenities: a mineral pool integrated into spa treatments, a full-service spa, and a movement studio for yoga and stretching. Approximately 10 to 15 percent of guests take advantage of spa services, reflecting a strong interest in wellness and relaxation during their stay.