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WalletHub released rankings of the largest U.S. airlines and regional carriers, comparing performance across 15 metrics such as cancellation rates, in-flight comfort and overall costs. The survey highlights strengths and weaknesses across carriers to help travelers choose the best option for their needs. -
United Airlines placed seventh overall. The carrier scored solid marks in several areas but trailed competitors in many categories. The report also notes a decline in reliability compared with the prior year, with increases in cancellations, delays, mishandled luggage and denied boardings.
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Hawaiian Airlines ranked sixth. The airline reduced its cost per mile year over year, improving its competitive standing alongside carriers like Southwest, American and Delta. Changes in airfare and service metrics may affect future rankings as the industry evolves.
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ExpressJet, operating as United Express, is a regional carrier known for short routes and smaller aircraft. It earned recognition for pet friendliness, reporting no pet-related incidents in the period covered by the survey.
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Spirit Airlines finished fourth, making it a top choice for budget-conscious travelers. The carrier offers some of the lowest fares, with an average cost per mile that ranks among the most affordable in the industry.
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SkyWest, another regional provider, scored well for safety. In its long history of service the carrier has not been cited as at fault in a fatal accident, a record that contributes to its strong safety reputation. SkyWest also operates flights for major carriers under regional brands.
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Delta Air Lines placed second, noted for exceptional reliability with low rates of cancellations, delays and mishandled baggage. The airline also scored highly for passenger comfort, tying with several carriers in that category.
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Alaska Airlines earned the top spot as the best U.S. airline in the rankings. The carrier was recognized for strong safety performance, pet-friendly policies, affordability, comfort and reliability, making it a well-rounded choice for many travelers.
