Guests at Kempinski Hotel Bahía in Marbella–Estepona, situated on Spain’s Costa del Sol, can now order food, cocktails and soft drinks directly to their poolside lounger using the hotel’s new Beach Butler mobile app. Created in collaboration with iRis Software Systems, a developer of award-winning interactive guest-service applications, the multilingual app presents a digital menu of dishes and drinks and sends orders electronically to the hotel kitchen. Once prepared, items are delivered to guests as they relax by the pool.
“This was a special project for us, as this is the first time Beach Butler has been deployed,” said Felicia Nekmouche, account manager for Kempinski at iRis. “Kempinski Hotel Bahía is an ideal launch location for the app, and we’re confident Beach Butler will add convenience and flexibility to each guest’s stay.”
The Beach Butler app streamlines poolside service by reducing wait times and simplifying the ordering process. Guests can browse a clear, multilingual menu, place orders from their mobile device, and receive real-time notifications about order status and estimated delivery. For hotels, the system improves order accuracy and kitchen workflow by transmitting requests directly to staff, while offering managers useful data on popular items and peak service times.
Beyond basic food and beverage orders, the app can support special requests such as dietary preferences, allergies or additional amenities, helping staff tailor service to each guest’s needs. Its digital receipts and integrated payment options make transactions secure and straightforward, contributing to a smoother guest experience without the need to leave the pool area.
For resorts on the Costa del Sol and similar destinations where outdoor leisure is central to the guest experience, mobile ordering solutions like Beach Butler meet the modern demand for convenience and contactless service. The combination of an intuitive interface, multilingual support and direct kitchen integration helps hotels maintain a high standard of hospitality while offering guests greater freedom to enjoy their stay.
As digital guest services become more common, properties that adopt well-designed apps can enhance operational efficiency and guest satisfaction. Kempinski Hotel Bahía’s rollout of Beach Butler reflects a broader trend toward tech-enabled amenities that complement traditional luxury, allowing guests to focus on relaxation while staff handle logistics seamlessly.