InterContinental Hotels Group and Uber have joined forces to make travel simpler and more rewarding for hotel guests. The partnership allows travelers to request rides directly from the IHG app using the Uber platform, creating a smoother door-to-door experience. In early 2016, the service will also include Uber Ride Reminders, helping guests schedule transportation for departures and arrivals.
“IHG Rewards Club is constantly evolving, based on member and consumer insights, to ensure we are delivering the most innovative, relevant and rewarding experiences for our guests. Our strategic relationship with Uber coupled with our digitally-driven innovations already in market, allow our guests to have a seamless experience throughout their travel journey,” said Lara Hernandez, vice president, digital, loyalty and partner marketing, the Americas, IHG.
As part of the launch promotion in the United States, new Uber users who sign up through the offer can earn 2,000 IHG Rewards Club points and receive $20 off their first Uber ride. This incentive is designed to introduce travelers to the integrated experience while rewarding loyalty members for using the combined services.
The integration aims to streamline transportation planning by connecting hotel reservations, loyalty benefits, and ride-hailing in a single workflow. Guests can access transportation options without leaving the IHG app, reducing friction during check-in, check-out, or when preparing for departure. These capabilities are particularly useful for business travelers and frequent guests who value efficiency and time savings.
From a digital and loyalty perspective, the collaboration expands the ways IHG Rewards Club members can earn and redeem points. By tying ride-hailing to the hotel stay experience, IHG enhances the value of its loyalty program and provides members with tangible benefits beyond room stays. For Uber, the partnership connects a large base of hotel guests to its platform, encouraging first-time use with a financial incentive and loyalty points.
Guests should check their IHG app for availability and full details of the integration and promotions, as terms and eligibility may vary. The combined service reflects a broader trend in travel technology toward more connected, convenient guest experiences that bridge reservations, airport transfers, and local transportation.