To improve the travel experience for pets and their owners, Delta Air Lines is updating and innovating its pet transportation systems.
Delta has entered a long-term partnership with CarePod, a startup focused on raising the standard for pet safety and transport. The collaboration is intended to make travel safer and more comfortable for animals, while giving owners greater visibility and control over their companions during a trip.
Under the partnership, Delta will integrate CarePod’s solutions to enable real-time monitoring of pets, including GPS tracking and clearer visibility throughout the journey. These enhancements build on recent steps Delta has taken to strengthen pet care, including the addition of an on-staff veterinarian to oversee pet transportation operations.
“Demand for pet shipments is strong and we are always looking for ways to create a best-in-class travel experience for pets and their owners,” said Shawn Cole, vice president, Delta Cargo.
By working with a nimble startup, Delta gains flexibility to pilot new ideas and scale successful innovations. “Working with a start-up like CarePod allows Delta the flexibility to enhance our service in new and innovative ways. We are able to think big, start small and learn fast to solve specific customer needs,” Cole added.
Delta Cargo’s efforts focus on combining technology and engineering improvements with a commitment to animal welfare. The airline already offers features such as real-time GPS tracking and improved visibility of pets during transit. Integrating CarePod’s systems aims to further refine monitoring, environmental controls and communication between staff and owners.
“Our innovative use of technology and breakthrough engineering solutions are matched by our passion for pet safety, comfort and security,” said Jenny Pan, founder and CEO of CarePod. “Our goal is to transform the future of pet travel, and to be able to work with Delta in delivering a better experience for its customers is an exciting step.”
As air travel continues to include more pet passengers, airlines and technology partners are focusing on solutions that reduce stress for animals, provide transparency for owners and ensure consistent care from check-in through arrival. Delta’s partnership with CarePod represents a coordinated effort to address those needs and set higher expectations for pet transport across the industry.