Name: David Sarafinas
Title: Managing Director
Company, city: HX Global; Boston, Mass.
Number of employees: 350
Recent project: Medical staffing for a large media and entertainment company during the FIFA World Cup in Brazil
First job: U.S. Navy
Little-known fact about you: I am an avid gardener and consider it therapeutic for reducing stress.
Your Business
Essential business philosophy: HX Global rejects a one-size-fits-all approach and focuses on consistently over-delivering. By continuously improving our services and exceeding expectations, we earn new clients and establish benchmarks for service standards and industry best practices. Our commitment is to reliable, tailored support that evolves with client needs.
Best way to keep a competitive edge: Invest in the quality of people and the quality of the workplace. Being recognized as one of the best companies to work for helps us attract top-tier candidates who remain long term, bringing deep experience and strong commitment to every assignment.
Yardstick of success: Success for us is when a client never needs to call for an evacuation. Our mission is to educate, empower and inform international assignees, business travelers and corporate teams before travel begins, helping them mitigate medical and security risks. While we have the capability to respond to any emergency, our primary objective is to prevent crises through clear, destination-specific guidance, practical advice and proactive planning.
David Sarafinas as a Traveler
What is the most important item you take when traveling? My Travel Oracle mobile app — a direct line to our Global Command Center for routine assistance and emergency support.
How do you spend your time on board? I use travel time to catch up on international trends and developments that I don’t have time for during a busy work week.
What is your favorite restaurant in the world? Mafolie Restaurant in Charlotte Amalie, St. Thomas. My wife and I have dined there since our honeymoon more than 35 years ago.
What is your favorite destination in the world? Frenchman’s Reef/Cove, St. Thomas — a dependable warm-weather escape during New England winters.
About HX Global
What key services does HX Global provide business travelers?
HX Global supports travelers at every stage: before departure, while abroad and after return. Our services include medical and security assistance, repatriations, pandemic planning and tailored education. Beyond traditional travel support, we offer e-learning courses that teach safety and health practices overseas and provide the Travel Oracle portal and mobile app for on-the-go assistance and up-to-date destination information.
How does HX Global differ from other travel protection services?
We have the capabilities and scale to serve large corporations, government agencies, educational institutions, NGOs and other organizations with complex duty-of-care needs. We collaborate with clients’ existing insurers or help identify providers to cover financial risks associated with medical, security and natural-disaster evacuations. Founded by two doctors more than 20 years ago, HX Global retains a medical-first ethos: nurses staff our 24/7 call centers, leadership is medically informed, and each client has a dedicated direct line. Our high customer retention reflects personalized, seamless service that addresses unique corporate requirements. From minor medical issues to full air evacuations, we handle every traveler need with professionalism and care.
Tell our readers about Travel Oracle.
Travel Oracle is designed as a business traveler’s lifeline. The desktop portal delivers current destination data, comprehensive country guides, safety tips and training materials. The smartphone app issues real-time alerts about unfolding situations and includes a Mayday function that transmits the user’s GPS location along with audio and visual recordings to emergency contacts. Travel Oracle also stores digital copies of important documents, country profiles, medical histories, allergies and medication lists, giving travelers secure, accessible information wherever they go.