United Airlines is investing more than $500 million to modernize nearly all customer-facing spaces at Los Angeles International Airport (LAX), enhancing the travel experience with added conveniences and premium amenities.
“From a state-of-the-art ticketing lobby to a sleek and spacious United Club lounge, we are improving the airport experience at LAX and giving our customers more of what they want when traveling — greater choice and control, consistency and comfort,” said Sandra Pineau-Boddison, senior vice president for customers at United. She also thanked the city of Los Angeles for its partnership, noting the project will help maintain LAX as one of the country’s premier global gateways.
The redevelopment, which is scheduled for completion by December 2017, introduces a series of traveler-focused upgrades rolled out through the project timeline. The refreshed ticketing lobby will include modern self-service tools such as self-tagging baggage kiosks, while the security screening area will be rebuilt for a smoother, more efficient experience. Throughout the terminal, passengers will find more comfortable seating, abundant charging stations and other conveniences designed to reduce stress and improve flow.
United Club members will benefit from a new, expanded lounge in Terminal 7 that offers enhanced amenities and an outdoor terrace with views of the airfield. Taken together, these improvements are intended to deliver a more consistent and comfortable experience for travelers connecting through or starting their journeys at LAX.