The Transportation Security Administration (TSA) is facing widespread delays and growing passenger frustration at many airports. Airlines for America urges travelers to take simple steps that can reduce wait times and help TSA manage screening lines more effectively.
“Our recent passenger satisfaction survey shows that the efficiency of the security process is a major factor in the overall travel experience. The Department of Transportation considers 29 minutes to be the maximum acceptable wait time, yet some major airports are seeing lines of 60 to 90 minutes. We are working with carriers and airports to make the process more efficient for passengers and TSA alike,” said Sharon Pinkerton, Senior Vice President of Legislative and Regulatory Policy at Airlines for America.
Passengers can help by enrolling in TSA PreCheck when eligible. Expedited screening not only reduces individual wait times but also improves the overall travel experience for enrolled travelers. In addition, passengers should be prepared at the checkpoint: have boarding passes and identification ready before reaching the front of the line, and follow packing rules to avoid delays caused by prohibited or incorrectly packed items.
Travelers are advised to arrive at the airport with ample time—generally two hours before domestic departures and three hours before international flights—to allow for check-in, baggage drop, and security screening. Adhering to TSA guidelines for carry-on and checked baggage minimizes last-minute inspections and speeds up the line for everyone.
If you encounter exceptionally long lines, report them to TSA so current wait times can be monitored. Reports may be submitted via social media by tweeting @AskTSA and including the hashtag #iHateTheWait. Timely reporting helps TSA allocate resources and communicate realistic expectations to other travelers.