As small- and mid-sized enterprises resume travel under new expectations, cleanliness and safety at hotels are paramount. The traveler experience—from booking to check-in, stay and meetings—has changed, and hotels have adapted protocols to restore confidence and provide peace of mind.
Since introducing the IHG® Way of Clean in 2015, IHG Hotels & Resorts has emphasized consistent cleanliness across nearly 5,900 properties. This program has evolved to include enhanced COVID-19 measures and industry best practices that reflect guidance from the World Health Organization, the U.S. Centers for Disease Control & Prevention and local public health authorities worldwide.
All Photos: IHG Hotels
These health and safety measures extend to guests attending meetings and events. With new protocols addressing security, logistics and hygiene, event planning and execution have shifted to prioritize wellbeing without sacrificing quality or flexibility. IHG’s enhanced Meet with Confidence program offers meeting and event solutions designed to maintain professional standards while protecting attendees.
Key enhancements under Meet with Confidence include:
- Frequent cleanliness inspections and sanitation before and during meetings
- Contact-reduced registration processes to limit physical interaction
- Controlled attendee flow with designated entry and exit points
- Modified room capacities and customized layouts to support social distancing
- Technology options to enable virtual and hybrid meetings
Whether hosting a team huddle, training session, conference or celebration, Meet with Confidence ensures clean, uncluttered event spaces and an experience focused on attendee wellbeing.
In addition to enhanced safety protocols, small- and mid-sized businesses can simplify travel management through the IHG Business Edge program. Tailored for SMEs, IHG Business Edge offers travel managers tools and benefits that drive compliance and savings. The program centralizes visibility into travel spend, provides premium content and volume-based discounts, and includes loyalty perks such as pathway upgrades within the IHG® Rewards Club.
To explore the IHG Business Edge program and learn more about IHG’s cleanliness commitments, visit the IHG Business Edge portal or the IHG Clean information pages.
Way of Clean Seal. Photo: IHG Hotels