For the 11th consecutive year, South African Airways has been awarded a 4-star rating by Skytrax, the independent global airline rating organization. This respected recognition highlights SAA’s consistent quality in both onboard service and ground operations.
“Accolades and rankings such as this one from Skytrax reconfirm that our dedication and focus on strategic objectives to improve our customer value proposition will ensure that we eventually become a fully sustainable business that can compete successfully in the global airline market,” said Suretha Cruse, SAA’s customer service executive.
Edward Plaisted, CEO of Skytrax, noted that South African Airways has maintained high standards over the past year. “The airline is delivering a solid product and service to its customers, making their 4-star ranking well deserved,” he said.
Maintaining a consistent 4-star rating reflects SAA’s ongoing investment in customer experience, operational reliability, and product improvements. The rating evaluates a range of factors including cabin comfort, in-flight service, ground handling, and the overall passenger journey. For passengers, the Skytrax rating offers an independent measure of what to expect when choosing an airline.
South African Airways’ repeated recognition signals to travelers and industry observers that the airline remains focused on enhancing value for customers while pursuing long-term sustainability. The airline’s achievements this year underscore its commitment to delivering dependable service and improving the travel experience across its network.