The newly opened Sheraton Los Angeles San Gabriel Hotel has added eight autonomous service robots to its staff. Standing about 4 feet tall, each TUG robot was manufactured by Aethon and is designed to assist the hotel’s human employees with routine tasks and guest services.
One robot is dedicated to wayfinding and can accompany guests to destinations on the first floor. The other seven handle a range of service duties across the hotel’s 288 rooms and suites, including delivering luggage, room service, linens, and other guest items. These robots are capable of calling elevators, opening service doors, navigating autonomously, and returning to their charging docks when needed.
By taking on repetitive delivery and transport tasks, the robotic assistants allow staff to focus on personalized guest interactions and more complex hospitality duties. The technology is intended to streamline operations, improve efficiency, and provide a consistent level of service throughout the property.
The implementation reflects a growing trend in the hospitality industry to integrate automated systems for logistics and guest support. When used alongside trained hotel staff, such robots can reduce response times for routine requests and help maintain service standards during busy periods.
Guests at the Sheraton Los Angeles San Gabriel can expect to encounter these robots during their stay. While they handle practical deliveries and wayfinding, human staff remain available for check-in, concierge services, and tasks that require personal attention or specialized knowledge.
Overall, the deployment of Aethon’s TUG robots at the Sheraton aims to enhance operational efficiency and guest convenience without replacing the human elements of hospitality that define the guest experience.