Name: Jorge Goytortua
Title: Executive Vice President, Global Sales
Company, city: Grupo Aeromexico, Mexico City
Number of employees: More than 13,000
Recent project: Incorporation of the Boeing 787 into the Aeromexico network
First job: Mexicana Airlines
Little-known fact about you: I have a passion for my family, and I am a workaholic.
Jorge Goytortua’s Business
Essential business philosophy: Build strong, lasting relationships with our customers by delivering professional, reliable service.
Best way to keep a competitive edge: Aeromexico maintains its edge by regularly renewing our fleet so passengers experience the latest technology and comfort. Our aircraft have an average age of nine years.
Yardstick of success: We measure success by how well we understand and meet passenger needs through dedication, experience and integrity, always prioritizing service.
Jorge Goytortua as a Traveler
Most important item when traveling: A battery charger for my cellphone and iPad.
How I spend time on board: I usually take a 30–40 minute nap beginning during taxiing, then review emails.
Favorite restaurant in the world: The Signature Room in Chicago.
Favorite destinations: Prague, Washington, D.C., and Oaxaca, Mexico.
About Grupo Aeromexico
What makes Aeromexico unique? Aeromexico operates more than 600 daily flights and serves more destinations than any other Mexican carrier. We connect passengers to 47 cities in Mexico, 18 in the United States, 10 in Latin America, three in Europe, two in Asia and one in Canada. We launched Club Premier, the first frequent-flyer program in Latin America, with over 3 million members, and we operate 11 Salones Premier (VIP lounges) across Mexico.
What changes can travelers anticipate at Aeromexico? Aeromexico is the first Mexican airline—and among the first worldwide—to operate the Boeing 787 Dreamliner. The 787 brings advanced features such as LED Sky Interior lighting, premium leather seats with flat beds in Clase Premier (business), window-dimming systems and individual touch-screen entertainment. These aircraft serve routes from Mexico City to New York, Paris and Tokyo.
How does Aeromexico compete in a global industry? Aeromexico is a founding member of SkyTeam, an alliance of 19 airlines offering some 15,000 daily flights to over 1,000 destinations in 178 countries and access to 530 VIP lounges worldwide. In addition, we maintain strategic partnerships with carriers including Delta Air Lines, Alaska Airlines, WestJet, TAM and Avianca to expand global connectivity and better serve passengers.