On the Ground: My early-evening departure meant the drive from Pennsylvania to New York’s JFK was calm and uneventful, and I made good time. Check-in was quick and efficient; with luggage dropped and ticket in hand, I followed the directions to the lounge. The security line, located just behind Iberia’s check-in desk, offered premium access. I was traveling with a friend and we both passed through security without delay.
Pre-Flight: Iberia’s business-class passengers use the British Airways Galleries lounge. The spacious lounge features spa services, free Wi-Fi and a wide range of food and drink options. We settled into comfortable armchairs with glasses of rosé and light snacks. I charged my devices and used the internet to catch up on work.
There wasn’t a formal boarding announcement, so we headed to the gate a few minutes before the time printed on our ticket and found a large crowd already gathered. Fortunately, we had priority boarding and were able to bypass most of the line. A VIP passenger was escorted aboard first, and then priority boarding continued for the business-class cabin.
Onboard we were seated in the middle section of a 2-2-2 configuration, which provided aisle access for both of us. The seats were roomy and offered generous storage. We were offered pre-departure juices and water, and Spanish-language magazines and newspapers were distributed. Amenity kits and menus were also handed out.
In-Flight: After an on-time departure—a welcome surprise at JFK—food service began. Iberia’s premium-cabin menu is composed by well-known Spanish chefs. My friend chose halibut while I selected the chicken. Our starter included a fresh salad and a selection of cheeses, which I particularly enjoyed, and we paired the meal with a Spanish white wine. A soup option was offered but I declined. Bread was served warm from a basket, followed by a dessert selection that included cake, coffee and after-dinner liqueurs. On my return flight the meal stood out even more: a Spanish ham appetizer and indulgent dulce de leche ice cream were highlights.
After dinner the cabin lights were dimmed to encourage rest. I planned to watch Cloud Atlas but soon drifted off. The inflight entertainment offered a variety of films and TV shows, including international and Spanish-language selections. Over the eight-hour crossing I slept intermittently, though the cabin temperature was surprisingly warm—unusual for me, since I typically feel cold on planes. I woke up hot and removed the provided comforter. About 90 minutes before landing, lights came back on and a light breakfast of yogurt, fruit and pastries was served. We disembarked quickly upon arrival in Madrid, navigated the large terminal, cleared immigration and took the Metro into the city center.
The Experience: Iberia is gradually introducing a new Business Plus cabin. My April flight came just before the rollout reached this route; currently, the upgraded cabin is available on select flights from New York. During the rollout period passengers flying from any of Iberia’s U.S. gateways may still encounter the previous Business Plus configuration. The full rollout is expected to continue through the following year. Whichever cabin is in place when you fly, the overall service and offerings are unlikely to disappoint.
GT Checklist
- Less than 10 minutes for check-in
- Friendly and helpful agents
- Priority tagged bags
- Airport lounge
- Complimentary in-lounge food
- Priority boarding
- Helpful and courteous flight attendants
- Pre-flight beverage service
- Pre-flight newspapers and magazines
- Extensive on-demand menu
- Self-serve in-flight pantry
- Amenity kits
- Slippers
- Lie-flat seat/bed
- Mattress and comforter
- In-flight menu with three entrée choices
- Top-shelf wines and liquors