No matter how you look at it, Delta Air Lines had one of its busiest summers on record.
Between Memorial Day and Labor Day, Delta set multiple internal records, including flights operated, passengers carried and destinations served. From May 24 to Sept. 3, the airline transported nearly 60 million customers.
Delta also recorded its single busiest day on July 26, when roughly 662,000 passengers flew with the carrier.
“It’s nothing short of remarkable what Delta employees have done this summer to take care of Delta’s customers and each other while running a safe and reliable operation,” said Gil West, Chief Operating Officer of Delta Air Lines. “No matter the challenge — whether that’s record customers, several severe irregular operations and everything in between — the Delta employees have again proven that no one better connects the world.”
To prepare for the high season, Delta’s mechanics and maintenance teams performed preventative work on aircraft and trained to conduct efficient turnarounds between flights. Those measures improved reliability across the network throughout the summer.
Crew members also managed significant weather and environmental disruptions. Thunderstorms affecting multiple hubs, heat waves across Europe and wildfires on the U.S. West Coast challenged normal operations, but staff adapted and kept service moving.
“This summer provided a number of opportunities to test our company processes in real-time and it’s clear the initiatives we’ve put in place are bringing meaningful benefit to our customers,” said Erik Snell, senior vice president of operations and the customer center at Delta Air Lines.
Gil West added, “Summer is when Delta’s true spirit shines and our success is because of your hard work. The incredible performance we saw this summer doesn’t just happen; it takes all 80,000 Delta people to deliver a safe and reliable operation with the authentic care and dedication that you all do so well.”