Alaska Airlines has partnered with Gogo to introduce satellite-based in-flight Wi-Fi across its Boeing and Airbus fleet. The airline is installing Gogo’s 2Ku system to deliver faster, more reliable internet that supports streaming services such as Netflix and other popular apps. Coverage is expanding to routes that previously lacked consistent connectivity, including flights to Hawai’i, Mexico and Costa Rica.
Passengers will benefit from gate-to-gate connectivity, removing the traditional requirement to wait until the aircraft reaches 10,000 feet before going online. This change makes it possible to stay connected from boarding until arrival. Specific pricing and subscription options for the new service will be announced by the airline soon.
“We conducted an extensive review to find a satellite Wi-Fi solution that will allow us to give our guests full coverage across our route map, including in the state of Alaska and on flights to Hawai’i. Our guests will soon be able to connect in the air just as they do out and about on the ground. This makes traveling more relaxing as well as productive — whether you’re scrolling through Facebook, checking email or watching what’s trending on YouTube,” said Andrew Harrison, chief commercial officer, Alaska Airlines.
In addition to the expanded satellite Wi‑Fi, passengers flying on aircraft operated by Virgin America have access to Alaska’s Free Chat and complimentary movie services. Free Chat lets travelers send messages via iMessage, WhatsApp and Facebook Messenger at no charge. Virgin America’s RED in-flight entertainment system was also made complimentary in the previous month, further enhancing onboard options for entertainment and communication.
The 2Ku installation begins on Boeing 737 aircraft in the first half of 2018, with a target of equipping up to 50 aircraft by the end of that year. Alaska Airlines plans to complete installations across the remainder of its fleet by 2020, aiming to deliver consistent, high-speed connectivity on domestic and select international routes.
By moving to a satellite-based solution, Alaska Airlines intends to provide a more consistent experience over oceanic and remote routes where ground-based systems have been limited. Gate-to-gate access and the ability to stream content will make flying more productive for business travelers and more enjoyable for leisure passengers. As the rollout continues, travelers should see broader coverage and improved performance across the carrier’s network.