Hong Kong (HKG) to Los Angeles (LAX)
On the Ground: Hong Kong Airlines’ recent expansion into the United States brings a fresh, modern option for transpacific travel. After a week of meetings across Asia, I flew home from Hong Kong on a Sunday morning. HKG is always busy, and finding the Hong Kong Airlines check-in area took a moment, but the business-class counter processed me within minutes. I received a VIP passenger pass that allowed access to a dedicated security lane, which saved about 20 minutes.
With roughly an hour before boarding, I visited the Hong Kong Airlines lounge on the second level. The lounge has an open, airy feel and remains relatively calm despite steady passenger traffic. Seating options include couches and large family tables, but my preferred spot was the casual tables by the windows overlooking the taxiway, where warm sunlight streamed in. The buffet offered dim sum, fresh juices and a made-to-order omelet station.
Pre-Flight: The Airbus A350 business class cabin uses a 1-2-1 herringbone layout that provides generous personal space, particularly for window seats. I took seat 15A and was welcomed with a choice of water or lemon tea; I chose the lightly sweet lemon tea. Hot towels, newspapers and menus were offered promptly, and we departed shortly thereafter. Settling into this modern aircraft was enjoyable from the start.
In-Flight: At cruise altitude I evaluated the 180-degree lie-flat seat, which is finished in a warm red fabric, offers comfortable width and includes ample storage for personal items. The inflight technology impressed: a large, high-quality screen and a handheld remote that resembles and functions much like a smartphone made browsing the entertainment selection simple and intuitive. The movie library included recent Hollywood releases.
The menu stood out with a playful design featuring cartoon illustrations that lifted the usual printed menu experience. The dishes were varied and well prepared. Highlights for me were the foie gras starter, a flavorful seafood stir-fry main course and chocolate pancakes served at breakfast.
Although I rarely sleep on planes and long flights can feel interminable, the cabin crew’s warmth and attentiveness made a significant difference. Mid-flight, while I was watching a movie, a flight attendant brought me a cup of tea and a warm doughnut, which was a delightful surprise. On another occasion the crew noticed I was awake and offered to chat in the galley, bringing tea and chocolate as well. Their friendly, personalized service helped the time pass quickly and left a lasting impression.
TOP TAKEAWAYS:
◆ The menu blends traditional items like dim sum with modern treats such as chocolate pancakes.
◆ Onboard technology is convenient and high quality, with an easy-to-use, smartphone-like entertainment controller and a strong selection of recent films.
◆ The cabin crew consistently went above and beyond, delivering thoughtful, personalized service that made the flight memorable.