United Airlines has responded to customer backlash over recent adjustments to its food and beverage offerings.
Following feedback, the carrier reversed the decision to remove tomato juice from its beverage carts after reviewing passenger demand. United also announced changes to its premium-cabin menu: it will restore larger portions and broaden the variety of meals on flights under four hours. These updates took effect on June 1.
“We want our customers to know that we value and appreciate them and that we’re listening,” United said in a statement. “Our customers told us that they were not happy about the menu modifications, so we made the decision to reverse the changes and return our meal service to our previous offerings.”
Earlier in May, United introduced several menu updates, including egg and chicken chorizo tacos on its Choice Menu, and became the first U.S. carrier to offer Stella Artois on both domestic and international flights this summer. Tomato juice is slated to return to beverage service by summer, potentially as soon as July.
The airline’s adjustments underscore a broader trend toward restoring popular onboard options after customer feedback. By reinstating familiar items and enhancing meal portions and variety in premium cabins for shorter flights, United aims to align services more closely with passenger preferences. Customers can expect to see the restored offerings on select flights and in premium cabins subject to route and service schedules, as the airline continues to refine its inflight experience based on demand and feedback.
United’s move highlights how carriers are balancing cost, product changes and passenger expectations. Restoring tomato juice and revising the premium menu reflects an effort to maintain customer satisfaction while keeping inflight service competitive and appealing to frequent flyers and occasional travelers alike.
Passengers who had noticed the initial menu changes welcomed the announcement on social media and through customer service channels. The carrier emphasized that it will continue monitoring customer reactions and making adjustments where needed to ensure its onboard products meet traveler needs.