Based on a recent reader survey conducted by Condé Nast Traveler, Virgin America has been named the best airline in the United States. Respondents consistently praised the carrier for its design, onboard technology and service that together create a modern, comfortable flying experience.
Since launching in 2007, Virgin America has repeatedly emerged as a favorite among CN Traveler readers. The airline’s cabins are designed to feel contemporary and inviting: clean lines, mood lighting and thoughtful layouts help make even economy seats feel more comfortable and upscale than typical domestic flights.
Passengers especially note the airline’s emphasis on in-flight entertainment and connectivity. Each seat offers a personal entertainment screen with access to a wide selection of movies and TV shows. Travelers can sign in to streaming accounts such as Netflix to watch their preferred content during the flight. The system also includes a touchscreen menu for ordering food and beverages, letting passengers choose meals and snacks without waiting for a flight attendant to come by.
Beyond entertainment, Virgin America equips cabins with practical amenities that appeal to modern travelers. Seat-to-seat messaging allows passengers to send short messages to others onboard without sharing personal contact information, creating a social and convenient way to communicate midflight. Power outlets at many seats enable passengers to charge phones, tablets and laptops throughout the journey, which is especially helpful on longer domestic routes.
The airline’s ambient lighting is another frequently highlighted feature. Soft, color-adjusting LED lights shift to reflect different phases of flight—boarding, cruising and landing—helping to set a relaxed mood and subtly easing the transition between time zones. Combined with the onboard entertainment, intuitive controls and friendly service, the overall atmosphere tends to feel more like a boutique lounge than a conventional cabin.
Travelers who fly Virgin America often say the experience feels tailored and welcoming. From check-in to landing, attention to small details—ergonomic seating, clear cabin signage, responsive staff and accessible technology—works together to reduce friction and make travel more enjoyable. These thoughtful design choices and customer-focused features are central reasons why readers of Condé Nast Traveler continue to rate the airline highly.
Each year, Condé Nast Traveler runs a reader survey inviting travelers to share their opinions on airlines, hotels, loyalty programs and other aspects of travel. The survey results reflect the experiences and preferences of frequent travelers and leisure readers alike, and they remain a valued resource for identifying carriers and properties that consistently deliver strong service and innovation.
While choices in air travel vary depending on routes, schedules and loyalty benefits, Virgin America’s combination of technology-forward amenities, thoughtful cabin design and consistent service has helped it stand out in recent reader rankings. For passengers who prioritize in-seat entertainment, connectivity and a relaxed, modern cabin environment, the airline continues to be a top recommendation among the survey’s respondents.