To reduce wait times at the airport and simplify the travel experience, Finnair is installing 10 self-service bag drop units this month at Helsinki Airport. Positioned in the departure hall of Terminal 2, these self-service units enable passengers to tag and drop their checked baggage without staff assistance, provided they have checked in online or at a self-service check-in kiosk.
Passengers can print baggage tags at a self-service check-in kiosk, place their luggage on the conveyor belt, and scan the bag tag using a handheld scanner. “Customers are accustomed to handling many stages of their journey independently. Self-service check-in, for instance, is already used by over 80 percent of Finnair’s customers. Dropping off checked baggage at a self-service bag drop unit reduces the customer’s queueing time at the airport and speeds up the start of the journey,” says Johanna Bagge, Director, Helsinki Airport Customer Service. Passengers who need help can still use staffed baggage drop counters and speak with departure hall personnel for assistance.
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