Dubai Airports has chosen the NCR Netkey Wayfinding system to improve navigation and passenger experience across its airport properties.
The interactive NCR Netkey Wayfinding platform will be installed across Dubai International’s three terminals, helping travelers quickly find gates, view real-time flight information, and locate retailers and concession areas. The system also offers interactive access to a range of passenger services, including hotel reservations, transportation details and information on local attractions, making it easier for visitors to plan onward travel and leisure activities.
The solution will be deployed on 50 high-definition, 42-inch touchscreen monitors that support rich graphics and video, providing an intuitive, visually engaging interface for users. These kiosks are intended to reduce confusion, shorten wayfinding times and streamline passenger flow by presenting clear, accessible directions and up-to-date airport information.
In addition to the hardware and software deployment, NCR will provide ongoing support services to ensure the solution operates smoothly and remains updated. That support will cover maintenance, software updates and technical assistance, allowing Dubai Airports to deliver a reliable digital wayfinding service throughout the terminals.
By introducing interactive wayfinding kiosks, Dubai Airports aims to enhance the overall passenger experience, support operational efficiency and better connect travelers with retail and service offerings within the terminals. The project reflects a broader trend toward digital self-service tools in major international airports, where intuitive touchscreens and real-time content help travelers make informed decisions and move through facilities with less stress.
This deployment emphasizes accessibility and convenience: large-format touchscreens provide clear, readable maps and step-by-step directions, while integration with flight data and service listings keeps passengers informed of any changes that could affect their journey. For retailers and concession operators, the system offers an opportunity to present location-based promotions and information to a captive audience, potentially improving visibility and customer engagement within the terminals.
Overall, the NCR Netkey Wayfinding rollout at Dubai International is designed to support both operational needs and passenger satisfaction by combining high-quality hardware, user-friendly software and ongoing support services from the vendor.
Source: NCR Corporation