Travel expense management platform Certify has published findings from its Q2 study of the business travel market, revealing significant growth for ride-hailing services Uber and Lyft among corporate travelers. Analyzing roughly 10 million business receipts and expense records, Certify found that Uber and Lyft now account for 49 percent of the overall ground transportation category nationwide.
Robert Neveu, CEO of Certify, said the data highlights a rapid, real-time transformation in how business travelers move around cities. “Modern business travelers have largely embraced ride-hailing services like Uber and Lyft,” he noted, pointing to the broad adoption and frequency of use reflected in the company’s expense data.
Neveu also emphasized that the market’s rapid expansion has prompted stiffer, more sophisticated competition. He said this maturation is producing market forces similar to those in long-established industries: downward pressure on prices and growing demand for improved services. “Ride-hailing began as a disruptive force, and the trends we’re seeing indicate that further change is on the horizon,” he added.
The Certify study underscores how expense data can reveal larger shifts in corporate behavior. As companies track travel spend more closely, expense platforms like Certify are providing a clearer picture of which transportation options are becoming the default choice for business users. For finance and travel managers, those insights can inform policy decisions, vendor negotiations, and traveler guidance.
While Uber and Lyft dominate in terms of ubiquity and user numbers, the evolving competitive landscape suggests additional developments ahead—ranging from new service offerings to pricing adjustments—driven by both consumer demand and commercial strategy. As ride-hailing services continue to integrate with corporate travel programs and expense systems, organizations will likely see further changes in how ground transportation is purchased, reported, and managed.