Benchmark Resorts & Hotels, a portfolio of more than 50 independent resorts and hotels, has introduced its new Collection Concierge to simplify luxury travel planning for advisors and their clients.
The Wigwam © Courtesy of Benchmark Resorts & Hotels
The Collection Concierge is staffed by a dedicated team of reservation specialists who work directly with luxury travel advisors to streamline the booking process. They coordinate room reservations, gather guest preferences, and arrange resort experiences ranging from golf and dining to spa services and special events. By centralizing these details, the Concierge helps each property deliver a cohesive, personalized stay.
“We’re evolving the way we partner with luxury travel advisors to ensure their booking experience with Benchmark Resorts & Hotels’ properties is efficient,” said Darin Riggio, vice president of leisure sales at Pyramid Global Hospitality. “Advisors are trusted with curating exceptional travel experiences for their clients, and this service is designed to simplify their work—giving them back valuable time to focus on client relationships and growing their business.”
Costa d’Este Beach Resort & Spa © Courtesy of Benchmark Resorts & Hotels
Benchmark’s collection spans a range of distinctive destinations and property types, from beachfront escapes to mountain resorts and urban boutique hotels. Notable properties include Costa d’Este Beach Resort & Spa in Vero Beach, Florida; Black Rock Mountain Resort in Heber, Utah; Wayfinder Waikiki in Waikiki, Hawai’i; The Wigwam in Litchfield, Arizona; and Willows Lodge in Woodinville, Washington, among others.
With the Collection Concierge, travel advisors can expect a single point of contact to manage complex itineraries, confirm special requests, and coordinate on-site amenities across Benchmark’s portfolio. This approach aims to reduce administrative burdens for advisors, improve communication with property teams, and enhance the overall guest experience.
By consolidating reservation details and guest preferences in one place, Benchmark’s new service supports a more efficient planning workflow and helps ensure that guests receive tailored service from arrival to departure. The Collection Concierge underscores Benchmark’s commitment to supporting travel advisors and delivering thoughtful, curated stays across its independent properties.