Delta Air Lines has made its position clear in response to the FCC’s public request for comment about lifting the ban on in-flight cell phone use: the airline opposes permitting voice calls onboard.
Delta explains that this stance reflects feedback from frequent flyers and employees. In a 2012 customer survey, a clear majority of respondents said allowing voice calls during flight would diminish their travel experience rather than improve it. Flight attendants and other Delta staff have expressed similar concerns, citing the potential for cabin disruption and diminished passenger comfort.
While Delta opposes voice calls in the cabin, the airline notes that if the FCC relaxes current restrictions on in-flight cellular use, it would move quickly to enable technology that supports gate-to-gate text, email and other silent data services. Delta emphasizes it will continue to rely on customer preferences and ongoing feedback when shaping any future policy on allowing voice communications during flights.
Overall, Delta’s response underscores a commitment to preserving a comfortable, low-disruption environment for passengers while remaining open to providing expanded non-voice connectivity if regulatory changes permit those services.