IN AN INDUSTRY OF CONSTANT INNOVATION and evolution, LATAM Airlines continues to advance its passenger experience across cabins, seating, and onboard service. Focused on delivering greater comfort and a distinctly South American aesthetic, LATAM is rolling out a multi-year refurbishment designed to modernize much of its fleet.
In March, LATAM revealed the first results of a $400 million investment to upgrade its cabins and service offerings. The retrofit will be phased in over several years, with the initial updated cabins operating on international routes from LATAM’s Lima hub to destinations across South America (including Santiago, Buenos Aires, São Paulo and Guayaquil), North America (Miami, Los Angeles and Mexico City) and Europe (Madrid and Barcelona). By project completion, more than 200 aircraft—roughly two-thirds of LATAM’s global fleet—will feature the new interiors.
The improvements span the entire aircraft, with dramatic changes in the business-class cabin of the Boeing 767s. LATAM based many design choices on direct feedback from frequent business-class travelers, ensuring the updates reflect real passenger priorities.
The investment also lets LATAM extend the service life of some older airframes while focusing resources on passenger experience instead of accelerated fleet replacement.
“We wanted the passenger to be at the heart of every decision in the development of our cabins, so we talked to them and asked them what they wanted,” said Claudia Sender, vice president, customers, LATAM Airlines Group, ahead of the inaugural flight in March.
Most visible in the new business cabin is the 1-2-1 seating layout, which gives every passenger direct access to the aisle. Eliminating the need to climb over a seatmate to reach the aisle or lavatory is a major comfort enhancement on long-haul flights that last eight hours or more.
“Our new cabins will enable us to offer an industry-leading onboard experience with more options, flexibility and personalization to better serve each and every passenger,” Sender added. “Technology is alive, and we need to stay on top of our game.”
Personalization extends beyond aisle access. The cabin design draws inspiration from South America’s landscapes—from Chilean deserts to Andean marble—bringing regional character into the onboard environment.
The refreshed business-class product is already flying on select Boeing 767s, and LATAM plans to introduce the new cabins across its wide-body fleet, including Boeing 777s, 787-9s and future Airbus A350-1000 aircraft.
Seats by Thompson are custom-designed for greater privacy and comfort. Couples can request the center pair of seats, while all passengers benefit from generous storage, an 18-inch inflight entertainment screen, and configurations that maximize personal space.
Beyond hardware, LATAM is revising its premium onboard service. Planned updates—slated to roll out later this year—aim to help passengers arrive more rested. Changes include culinary adjustments to reduce disturbances during sleep, upgraded bedding and new mattresses, and service refinements to minimize interruptions on overnight flights.
“Onboard experience has a direct impact on airline choice and passenger satisfaction, and we are confident that our new cabins will help us to consolidate our position as the leading airline group in Latin America, complementing our unrivalled network of destinations in the region with more than 140 destinations across 26 countries and five continents,” said Manuel van Oordt, general manager, LATAM Airlines Peru, at the inaugural flight.
Economy-class passengers also benefit from the refresh. LATAM+ seats provide an intermediate option between standard economy and business class, offering roughly four additional inches of legroom, about 40 percent more pitch, an available footrest on select aircraft, exclusive overhead bins, priority boarding, and expedited deplaning—delivering extra comfort without the full cost of a premium cabin.
The refurbishment project traces back to 2018 when LATAM announced plans to upgrade cabins with a focus on working space, passenger privacy, and reduced service interruptions. Those priorities remain central to the ongoing rollout.
LATAM’s refreshed products open new possibilities for travelers exploring South America. Peru’s Machu Picchu, accessible via Lima (LIM), rewards passengers who arrive rested and ready for regional transfers, trains, and hiking. Lima’s celebrated culinary scene offers exceptional dining highlights for food-focused visitors.
LATAM serves Brazil, Argentina, Chile and many other South American destinations, each offering unique attractions. Buenos Aires blends urban culture and history, while Iguazu Falls on the Brazil-Argentina border delivers unforgettable natural spectacle. Chile provides access to the Easter Island and dramatic Pacific coastlines.
Whether traveling for business or leisure, LATAM’s redesigned cabins and improved service are intended to help passengers arrive refreshed and ready for their next adventure. LATAM operates flights from New York City (JFK), Los Angeles (LAX), Miami (MIA), Orlando (MCO), Boston (BOS) and Las Vegas (LAS), offering enhanced options across its international network.