The newly renovated Palmer House Hilton, an iconic Chicago landmark, is introducing a new guest amenity this fall: it will be the first hotel in the United States to offer the HCN Navigator tablet to guests.
This technological upgrade continues the Palmer House’s long tradition of innovation. The hotel’s history includes several industry firsts, such as being among the earliest properties to use Edison’s light bulb and to provide in-house telephone service to guests.
The HCN Navigator is a bedside tablet that gives guests instant access to essential hotel information and services. Through the device, guests can browse amenities, dining options, room service menus, on-site facilities, and safety and security information. The tablet operates as a 24/7 self-service portal, answering common questions at any hour and offering curated information about Chicago for visitors who want local recommendations and practical tips.
Beyond individual guest use, the Navigator is also valuable for groups and events. Corporate meeting planners and convention organizers can send important announcements and itinerary updates directly to attendees using the platform, allowing communication to reach participants in real time without leaving their rooms.
First opened in 1871, the Palmer House has a storied past and has hosted numerous U.S. presidents. It has also welcomed celebrated literary figures such as Charles Dickens and Oscar Wilde and legendary entertainers including Frank Sinatra, Judy Garland, Ella Fitzgerald, and Liberace. The addition of the HCN Navigator reflects the hotel’s commitment to blending its historic character with modern conveniences to enhance the guest experience.
Guests staying at the Palmer House can expect the Navigator to simplify access to services and local information, streamline communication for groups, and reinforce the hotel’s reputation for combining historic charm with contemporary amenities.