WHAT ARE CHINA AIRLINES’ INITIATIVES TO ANSWER THE NEEDS OF U.S. BUSINESS TRAVELERS?
China Airlines is Taiwan’s largest carrier, operating 224 daily flights from Taiwan to 80 destinations across Southeast Asia, Northeast Asia, Australia, New Zealand, the United States, Canada and Europe. As the leader in cross-strait services, the airline serves 20 cities in Mainland China and partners with U.S. carriers through seamless interline agreements to connect passengers to destinations across North America.
Rooted in Chinese tradition and Taiwan’s culture of hospitality, China Airlines has delivered customer service excellence for more than five decades. To enhance the travel experience, the airline introduced the “10 New Services” program, which includes upgraded amenities and a turndown service for first-class passengers.
All passengers benefit from Panasonic Avionics’ exConnect in-flight entertainment system, offering high-quality audio, games and a broad selection of films. The entertainment library features about 101 movies spanning new Hollywood releases, classics, Asian and European cinema, and family titles to meet diverse passenger preferences.
Onboard dining highlights signature dishes created in collaboration with notable restaurants. First- and business-class passengers on transpacific flights from Taipei enjoy award-winning bread from Taiwanese baker Wu Pao-Chun, winner of the 2010 Masters de la Boulangerie in France. Selected first-class routes, including Taipei–Los Angeles, Taipei–San Francisco and Taipei–Bangkok, also offer desserts crafted by Michelin-starred Tokyo chef Albert Tse.
DESCRIBE CHINA AIRLINES’ NEW BUSINESS CLASS.
A $100 million cabin retrofit upgraded the Boeing 747-400 fleet with ergonomic new seats and an advanced video system. The cabin interior—seat covers, carpets and curtains—reflects a refreshed plum blossom color scheme aligned with the airline’s brand. Business-class passengers experience greater privacy and comfort through increased seat space, redesigned lavatories, improved ceiling and baggage compartment finishes, and dedicated amenities such as a library and a welcoming bar. Enhanced bedding, including new duvets, further elevates onboard comfort.
WHAT DOES MEMBERSHIP IN THE SKYTEAM ALLIANCE ADD TO THE EXPERIENCE?
As a SkyTeam member, China Airlines offers expanded global connectivity and more seamless travel options. The partnership extends the airline’s reach from 80 destinations in 29 countries to SkyTeam’s network of 926 destinations in 173 countries and increases daily flight options through the alliance’s broader schedule. Membership provides passengers with coordinated services such as through check-in across partner carriers, aligned travel procedures, accelerated frequent-flyer mile accrual and access to hundreds of airport lounges worldwide.
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Prior to becoming chairman of China Airlines on January 1, 2011, I served on the airline’s board of directors beginning in August 2008. My background includes 29 years as a government official in public transportation, combined with academic research and experience overseeing customer service and maintenance management in aviation. My goal is to sustain China Airlines’ long-term growth by strengthening flight safety and service quality. Through SkyTeam membership, the airline gains access to current industry practices and collaborative expertise, enabling proactive improvements in operations and business optimization.