Marriott is expanding its program to replace single-use guestroom toiletries with larger, pump-top dispensers. To date, the company has removed single-use toiletry bottles from roughly 1,000 properties in North America and from about 20 percent of its international locations. Participating brands include Courtyard by Marriott, SpringHill Suites, Residence Inn, Fairfield by Marriott, TownePlace Suites, Aloft Hotels, Element by Westin, Four Points, and Moxy Hotels. Marriott intends for the remaining hotels to adopt the dispensers by December 2020.
“This is our second global initiative aimed at reducing single-use plastics in just over a year, which underscores how important we believe it is to continuously find ways to reduce our hotels’ environmental impact. It’s a huge priority for us,” said Arne Sorenson, president and CEO of Marriott International. “Our guests are looking to us to make changes that will create a meaningful difference for the environment while not sacrificing the quality service and experience they expect from our hotels.”
Each large pump-top dispenser replaces the equivalent of roughly 10 to 12 single-use bottles. Unlike the small bottles, which are rarely recycled, the larger refillable units are designed to cut plastic waste and simplify inventory and housekeeping operations. By reducing the number of disposable containers, Marriott expects to lower its environmental footprint while maintaining the hygiene and convenience guests expect.
The switch to bulk dispensers is part of Marriott’s broader commitment to sustainability and waste reduction. The company has rolled out similar measures globally, focusing on actionable changes that deliver measurable reductions in single-use plastics across its portfolio. This approach aligns with growing consumer demand for environmentally responsible practices in travel and hospitality.
Replacing single-use amenities with pump-top dispensers also offers operational benefits: fewer items to stock and dispose of, reduced procurement costs over time, and streamlined housekeeping processes. For guests, the larger dispensers provide consistent product quality and easier in-room use, while properties benefit from a lower volume of plastic waste generated each day.
As hotels implement the change, Marriott says it will continue to monitor guest feedback and environmental metrics to refine the program. Through phased rollouts and brand-specific adjustments, the company aims to achieve broad adoption without compromising guest experience.