Virgin America Wi‑Fi Upgrade: What to Expect Onboard

Virgin America has partnered with ViaSat Inc. to deliver faster onboard WiFi on ten new Airbus A320 aircraft beginning in September. The collaboration uses ViaSat’s high-capacity satellite technology to improve connectivity and streaming for passengers across the carrier’s growing fleet.

ViaSat provides access to ViaSat-1, one of the highest-capacity Ka-band satellites available, offering roughly 140 gigabits per second of total capacity. For travelers this translates into in-flight WiFi speeds that are typically several times faster than many existing systems, supporting web browsing, large downloads and high-quality video streaming with reduced buffering and lag.

“The idea behind our in-flight entertainment and connectivity offerings has always been to give travelers more content, more interactivity and more of the choices they have access to on the ground,” said Ken Bieler, director of product design and innovation at Virgin America. “Bringing ViaSat’s satellite-based WiFi product to our new delivery aircraft will again allow us to make an industry-leading investment in our product.”

Installation of ViaSat equipment will begin immediately. The first Ka-band antenna–equipped aircraft are scheduled to enter service within the continental United States in September 2015. Aircraft assigned to Hawai‘i routes will be fitted with ViaSat’s hybrid Ku/Ka-band antenna in early 2016 to ensure consistent coverage over longer oceanic segments.

During the initial beta rollout of the ViaSat system, Virgin America will offer complimentary WiFi on the first ViaSat-equipped aircraft so passengers can experience the improved service. The airline plans to introduce paid access options and pricing in 2016 following the trial period.

This upgrade reflects Virgin America’s ongoing focus on enhancing the passenger experience by expanding reliable connectivity, enabling passengers to stay productive, connected and entertained throughout their flights.