Starwood Preferred Guest (SPG) is introducing SPG Mobile Check-In for members at 22 hotels across the United States, with plans to expand availability through the SPG mobile app and complete a global rollout by the end of 2017.
Marriott initially introduced mobile check-in, mobile check-out and room-ready alerts in 2013. Those features are now available across Marriott’s portfolio and have been adopted for SPG properties following the companies’ integration. SPG members can use the app-based check-in at participating Westin, Sheraton, St. Regis, Four Points, Le Méridien, Tribute Portfolio and The Luxury Collection hotels.
“Mobile check-in is incredibly popular among our Marriott Rewards members, with more than 200,000 check-ins occurring each week, and that’s why we wanted to extend this convenient app feature to SPG members as well,” said David Flueck, senior vice president, global loyalty, Marriott International. “Mobile check-in is another example of how we are taking the best elements of our loyalty programs to enhance travel for all of our 100 million members, delivering benefits and services at scale.”
The SPG mobile check-in feature is available exclusively to members who download the SPG app and book directly through SPG online or via the app. Approximately 48–72 hours before arrival, members receive a notification asking whether they would like to check in through the app. On arrival, the app sends another notification when the room is ready and confirms that the key is available at the front desk. When members check out using the SPG app, their folio is emailed automatically.
Beyond basic check-in and check-out, the SPG app supports additional guest preferences and services. Members can opt into Make A Green Choice to reduce housekeeping, and they can request early check-in through the app. SPG Elite members have the added convenience of requesting late check-out, while Platinum Elite members can select their preferred arrival amenity when available.
This app-driven workflow aims to streamline the arrival experience, reduce time spent at the front desk, and give members greater control over their stays. By centralizing notifications, room-ready alerts and digital folios in the SPG app, the program reinforces a mobile-first approach that complements other loyalty benefits and on-property services for frequent travelers.