Customer service remains a deciding factor for travelers. Whether it’s an airline, car service, or hotel, the difference between excellent and poor service often determines whether a trip is memorable or stressful.
Delta Air Lines recently reinforced its commitment to customer service by announcing plans to hire more than 500 customer service professionals in 2019.
Openings will be available worldwide, including locations such as Cincinnati, Dallas, Hibbing (Minnesota), Singapore, and Tampa.
“Our Customer Experience Specialists are essential to our operation and are oftentimes the first human contact customers have with the Delta brand,” said Tori Forbes-Roberts, vice president of reservation sales and customer care at Delta Air Lines. “They quickly develop a broad depth of knowledge and gain valuable analytical and interpersonal skills. Those experiences can lead to roles with greater responsibility, specialized career paths, and leadership opportunities within Reservations and Customer Care.”
Delta seeks well-qualified candidates, and emphasizes that new hires will benefit from ongoing development through hands-on training and classroom instruction. This continual investment in employee growth helps ensure consistent, high-quality service for customers.
By expanding its customer service team, Delta demonstrates a clear focus on strengthening its brand voice and improving the travel experience for passengers worldwide.