Inside Air New Zealand’s New Home: The Airline’s Innovative Hub Tour

Air New Zealand has marked an important milestone in its North American operations by relocating from Terminal 2 at Los Angeles International Airport to the refurbished Tom Bradley International Terminal. The move gives the airline’s passengers access to more than 150,000 square feet of retail and dining space and to the modern Star Alliance lounge for eligible guests. Travelers will also benefit from faster processing and an overall improved transit experience.

“Air New Zealand has been flying from Auckland to Los Angeles for almost 50 years now. The move to Tom Bradley International Terminal signals the start of a new era for our airline in Los Angeles and will allow us to provide our customers with a more seamless and enhanced experience on the ground there,” said Carrie Hurihanganui, general manager of customer experience at Air New Zealand.

Strengthening its presence in North America, Air New Zealand has recently expanded service between Auckland and Los Angeles to twice-daily flights, with triple-daily services on selected high-season dates. This increased frequency offers greater flexibility and more options for both leisure and business travelers.

The relocation to Tom Bradley places Air New Zealand within a modern international hub designed to streamline connections and improve passenger amenities. The terminal’s upgraded facilities include expanded shopping and dining choices, upgraded seating and resting areas, and improved wayfinding to help passengers move through the terminal more efficiently. For those eligible, the Star Alliance lounge provides a quieter space to work or relax before departure, with enhanced comfort and services.

For frequent flyers and first-time visitors alike, the terminal change aims to make travel to and from Los Angeles more convenient. Faster security and immigration processing, along with better ground services, can reduce wait times and create a smoother experience for travelers connecting to domestic flights or onward international services.

By increasing flight frequencies and operating from a more advanced terminal, Air New Zealand is positioning itself to better serve the growing demand between New Zealand and the West Coast of the United States. These improvements are intended to support tourism, business ties, and the needs of local communities on both sides of the Pacific.