To meet growing demand, several airports in Egypt are implementing upgrades aimed at improving the passenger experience and boosting operational efficiency. More than 10.5 million passengers pass through these airports each year, and passenger numbers are expected to grow by an average of 14 percent annually. The Egyptian Airports Company (EAC) has partnered with SITA to modernize airport IT systems.
“We are enhancing the passenger experience with expanded self-service options and the latest baggage handling technologies,” said Adel Abdel Aziz Mahgoub, chairman and CEO of EAC. “By adopting SITA’s airport management system to manage flights, gates, baggage and our workforce, we will operate more efficiently. Passengers and airlines alike will benefit from improved processes and faster aircraft turnarounds enabled by this technology.”
The six-year, multimillion-dollar agreement covers Sharm El Sheikh International Airport, Borg El Arab International Airport, Luxor International Airport, Aswan International Airport and Abu Simbel International Airport. The modernization program will introduce tools and systems to streamline passenger flow, automate check-in and bag drop, enhance real-time baggage tracking, and optimize gate and resource allocation.
Upgrading IT infrastructure is expected to reduce delays, speed up boarding and baggage processing, and provide clearer information to travelers throughout their journeys. Airport staff will gain better situational awareness and decision-support capabilities through integrated systems that consolidate operational data. This combined approach aims to make operations more predictable and responsive during peak travel periods.
For passengers, the visible benefits will include shorter wait times at check-in and security, more reliable baggage delivery, and improved access to self-service kiosks and mobile-enabled services. For airlines, the improvements promise quicker turnarounds and more efficient use of gates and ground services, which can lower operating costs and improve schedule reliability.
As passenger volumes continue to rise, these technology investments position the covered airports to accommodate future growth while maintaining service quality and safety. The EAC’s collaboration with an experienced global IT provider reflects a broader trend in aviation: leveraging automation and data-driven systems to deliver smoother, more predictable journeys for travelers and more efficient operations for airport and airline partners.